Frequently asked questions
The things people ask us most. If your question is not here, just call.
What is my unique customer number?
You must include your unique customer number in first line of your address when shipping your package to us. You can find your unique customer number by logging in and going to your dashboard, along with the full delivery address.
What address do I send my goods to?
Goods can be delivered to our warehouse in Poole, Monday to Friday between 09.00-16:00.
You can find your unique customer number in your dashboard.
We Deliver C/O John Pipe International
380 Ringwood Road
Poole
Dorset
BH12 3LT
Land Line: 01534 888707
Email: info@wedeliver.je
How long will it take to receive my goods?
Once your goods are received from your supplier into our warehouse in Poole we aim to dispatch them with our next sailing, either every Thursday or Friday. We aim to arrange CI delivery a day after sailing, subject to Customs clearance. You will be required to declare the goods on the Customs GST website and paying GST as appropriate.
Can I claim VAT on the goods received in Jersey and Guernsey?
Only your supplier can remove VAT element from the original invoice. We provide proof of export on request.
Do I pay GST on my goods?
All imports into Jersey are liable to GST (subject to de minimis). Please refer to the current GST guidance on the States of Jersey website here. There is no GST in Guernsey.
Are there any additional costs?
We add an additional charge for any goods deemed to be dangerous goods eg. Lithium batteries. For a full list please see our restricted items list.
What happens if I cancel my order?
If the goods have already been accepted by our Poole warehouse, your supplier can still collect until the shipping date to Channel Islands . We will not charge you for a delivery to Jersey but may need to charge you an administration fee.
If your goods have been dispatched from Poole, you will have to pay to return them back to UK. Please contact our office for assistance if this is the case: info@wedeliver.je
What happens if my order is split into multiple deliveries by the retailer?
Goods are shipped as and when received. Every delivery is charged separately.
Where possible please advise supplier to avoid backorders and split deliveries.
In exceptional circumstances our team are here to help you: info@wedeliver.je
Do you have any restrictions on the type of goods that can be shipped?
We are unable to carry the items on our Prohibited Items list here.
Are my goods insured
Insurance can be added, please email us the details of your shipment to info@wedeliver.je.
We will send you a quote to add extra insurance. Insurance premium starts from £25.00.
How can I find out how my delivery is progressing?
You can track your order here.
In the first instance please contact your supplier to confirm when your items were delivered to our warehouse in Poole.
Please contact us after 5 working days if you haven’t heard from us to arrange your local delivery. ( info@wedeliver.je)
What happens if there is no one to receive the goods at the UK delivery address?
At our Poole address deliveries can be made Monday to Friday 09.00-16:00, so please notify your supplier about these delivery times
What happens if my item is bigger than originally paid for?
All items will be weighed on arrival in Poole and Jersey. If your delivery is larger than originally paid for, we will notify you and advise of the difference in cost.
When the outstanding amount has been received, your item will be delivered.
In Guernsey and Jersey deliveries are only made when convenient time has been agreed with you.
Do you deliver IKEA orders?
We deduct the 20% VAT from the price you pay, add shipping costs of 20%, GST at 5% and add local delivery.
All delivery costs are based on 1 man delivery, with suitable site access and further charges will be applicable if crane, HI-AB or additional men are required to complete delivery.
What are Fragile Items ?
Please refer to our fragile item list here.
UK Warehouse Directions?
Off the Ringwood Road,
If you are in the Albion Close with Screwfix on your right,
Go right onto the Ringwood Road, you will then see the Mitsubishi Garage, then indicate right,
You will then come to an entrance with a Chinese on your left, and the Mitsubishi Garage on your right.
Go down the lane into a big yard, you will then see Johnpipe. Go in-between the 2 building until you see an entrance to the warehouse on your right.
We will beat any quote?
As a promotional offer we will beat any genuine, like for like quote.
Please provide us with the quote obtained from the other service provider.
The quote should include the following:
Date of quote (must be within last 30 days).
Collection and delivery addresses together with any special delivery instructions ie. limited access etc.
List of the items to be moved specifically of any fragile or heavy items greater than 25kg.
Whether disassembly/reassembly is required.
Still stuck? Send us a message or call 01534 888707.